Refund & Return Policy

1. Digital Delivery — No Physical Returns Needed

All Cadike products are Autodesk software subscriptions delivered digitally by email. There is no physical item to ship back, so "returns" are handled as refunds or seat replacements under the policy below. You never need to mail anything.

2. Full Refund Before Activation

If your subscription seat has not yet been activated, you may cancel your order at any time for a full refund — no questions asked. Contact us via live chat or email and we will process it immediately.

3. Full-Term Seat Guarantee (After Activation)

• Coverage: every activated seat is guaranteed for the entire length of your subscription term — not just the first 30 days.
• If your seat stops working during your term for any licensing reason, we will either (a) assign you a replacement seat free of charge, or (b) refund the unused months of your term on a pro-rated basis. The choice is yours.
• Activation failure: if we cannot activate your seat within 24 hours of payment, you are entitled to an immediate full refund.

4. 30-Day Money-Back Window

In addition to the guarantee above, if you are not satisfied with your purchase for any reason within 30 days of payment, contact us and we will work with you on a refund or replacement.

4b. Return & Refund Summary (matches our Google Merchant Center settings)

• Return window: 30 days from the date of payment.
• Restocking fee: none — returns and refunds are free of charge.
• Refund processing: 1–3 business days after approval, to the original payment method.
• Exchanges: accepted free of charge (wrong product, version or term).
• Return shipping: not applicable — products are delivered digitally.

5. How to Request a Refund

• Email support@cadike.com or use the live chat on this site.
• Include your order number (starts with CGB) and the email address used at checkout.
• Approved refunds are returned to your original payment method within 1–3 business days.

6. Exchanges

If you ordered the wrong product, version or term, contact us before activation and we will exchange it for the correct item at no cost. After activation, exchanges are handled case-by-case under the Full-Term Seat Guarantee.

7. Non-Refundable Cases

Refunds are not available where a seat has been activated and fully used in good faith beyond the guarantee's scope, or where a chargeback has already been filed for the same order. These cases are reviewed individually.